We understand how frustrating it can be when a download doesn’t contain everything you expected! If you’ve noticed that your digital download is missing some files, don’t worry—this can occasionally happen due to a technical glitch or file compression issue.

First, double-check the contents of your download to ensure the files aren’t stored in subfolders or as part of a larger zipped file. If everything seems correct but you’re still missing items, it’s important that we get this sorted out for you as quickly as possible!

Please reach out to us via the “Contact Us” page on ChagataiArt.com with your order details. Once we receive your message, we’ll investigate the issue and make sure you get everything that you paid for. Our team is dedicated to resolving any issues and ensuring that your experience with us is smooth and satisfying!

Feel free to contact us anytime, and we’ll get this resolved in no time!